Shipping Policy

Thank you for shopping with Jewelix Collections. We are dedicated to ensuring your jewelry arrives safely and in a timely manner. Please review our shipping policy before placing your order.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully verified.
Orders are not processed or shipped on weekends or public holidays.
During periods of high order volume, processing times may be extended. We appreciate your patience and understanding.

Shipping Time

Estimated delivery times depend on your destination and the shipping method selected at checkout.

Standard Shipping: 7–15 business days
Express Shipping (if available): 3–7 business days

Please note that these are estimated delivery times and are not guaranteed. Shipping delays may occur due to customs inspections, weather conditions, carrier issues, or other unforeseen circumstances.

Shipping Costs

Shipping charges are calculated during checkout based on your shipping destination and selected delivery method. Any available free shipping promotions will be applied automatically when eligible.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information, where available.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address. Jewelix Collections is not responsible for delays, lost shipments, or additional fees resulting from incorrect or incomplete address information.

Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the product price or shipping cost.

Delayed or Lost Shipments

If your order has not arrived within the estimated delivery timeframe, please contact our customer support team. We will work with the shipping carrier to investigate and assist in resolving the issue.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of receiving your package. Include your order number and clear photos of the item and packaging so we can review your request and provide an appropriate solution.

Contact Us

If you have any questions about shipping or your order, please reach out to us through our Contact Us page. Our customer support team is always happy to assist you.

Thank you for choosing Jewelix Collections. We appreciate your trust and look forward to delivering timeless jewelry you'll love.