Refund Policy

At Jewelix Collections, your satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help. Please review our refund and return policy below.
 

Returns

We accept return requests within 30 days of the date your order is delivered.

To be eligible for a return, the item must:

• Be unused, unworn, and in its original condition.

• Be returned with all original packaging, tags, and accessories.

• Show no signs of damage caused by misuse or normal wear.

Items returned without prior approval may not be accepted.
 

Non-Returnable Items

The following items are not eligible for return or refund:

• Personalized or custom-made jewelry.

• Earrings that have been worn, for hygiene reasons.

• Gift cards.

• Items marked as final sale or clearance.

• Products damaged due to misuse, accidents, or improper care.
   

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If approved, your refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your payment provider or financial institution.

Original shipping charges are non-refundable unless the return is due to an error on our part or a defective item.
 

Exchanges

We only replace items if they arrive defective, damaged, or if you received the wrong product. If you need an exchange, please contact us within 48 hours of receiving your order.
 

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible with:

• Your order number.

• Clear photos of the item.

• Photos of the packaging (if applicable).

Our team will review your request and work to provide an appropriate resolution.
 

Return Shipping

Customers are responsible for return shipping costs unless the return is due to:

• A defective product.

• An incorrect item sent by Jewelix Collections.

• Damage that occurred during shipping.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.
 

Cancellations

Orders may be canceled only if they have not yet been processed or shipped. Once an order has been dispatched, it cannot be canceled and must follow the standard return process.
 

Contact Us

If you have any questions about our Refund & Return Policy or need assistance with a return, please contact us through our Contact Us page. Our customer support team will be happy to assist you.
 

Thank you for choosing Jewelix Collections. We appreciate your trust and are committed to providing quality jewelry and exceptional customer service.